Terms of service

Terms of Service

Last updated: October 20, 2026

Overview

Welcome to Marble & Mason.

This website is operated by Marble & Mason ("we," "us," or "our"). By visiting marbleandmason.com, purchasing our products, or using our services, you agree to the following Terms of Service.

These Terms govern your use of our website and your purchases from Marble & Mason. They should be read together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any applicable product-specific information.

Please review these Terms carefully before placing an order.

Our online store is hosted by Shopify, which provides the ecommerce platform used to offer our products and services.

1. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction.

You agree not to use our website or products for unlawful purposes, violate applicable laws, interfere with website security, or introduce malicious software.

We reserve the right to restrict access to our website when reasonably necessary to address misuse, fraud, security concerns, or violations of these Terms.

2. Products and Collections

Marble & Mason offers a curated collection of furniture, lighting, and decorative accessories, including pieces crafted from natural stone and other carefully selected materials.

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and dimensions.

However, product images may appear differently depending on screen settings, lighting, photography, and the natural characteristics of the materials.

Customers are encouraged to review product descriptions, measurements, materials, and installation requirements carefully before purchasing.

We may update or discontinue products and collections as our offerings evolve.

3. Natural Stone and Material Variations

Many Marble & Mason products are crafted from natural materials, including marble, travertine, limestone, quartzite, and onyx.

Natural stone is inherently unique. Variations in color, veining, mineral composition, texture, and pattern are expected characteristics of these materials.

No two pieces of natural stone are identical. Accordingly, the appearance of a finished product may vary from the photographs or samples displayed on our website.

These natural variations are not, by themselves, considered manufacturing defects.

However, genuine damage, structural defects, incorrect materials, or significant discrepancies from the product ordered remain subject to our Returns & Refunds Policy and applicable law.

Additional information about natural materials, their characteristics, and recommended care may be found in our Natural Stone Disclosure & Care information.

4. Made-to-Order and Customized Products

Certain Marble & Mason products are manufactured or prepared after an order has been placed.

Estimated production and fulfillment times may vary by product, material, manufacturing requirements, and supplier availability.

Standard catalog products: Products ordered in the sizes, materials, finishes, and configurations offered in our standard listings remain subject to our standard return policy, even when manufactured after purchase.

Customized products: Products made or modified to customer-requested specifications outside our standard catalog options are considered customized orders.

Customized orders are final sale and are not eligible for standard returns or exchanges, except where otherwise required by applicable law or where an appropriate remedy is required for a defect, damage, or fulfillment error.

Customers are responsible for reviewing and confirming the details of requested custom specifications before approving an order.

5. Pricing and Payments

All product prices are displayed in US dollars unless otherwise indicated.

We reserve the right to update prices, promotions, and product offerings. Price changes will not retroactively alter the agreed price of an accepted order, except where otherwise permitted by law.

Applicable sales taxes and any separately charged fees will be presented during checkout as required.

Payments are processed through Shopify and authorized third-party payment providers.

Where installment or financing options are available, approval, payment schedules, fees, and other financing terms are determined by the relevant payment provider and are subject to that provider's terms.

Marble & Mason does not guarantee financing approval.

6. Order Acceptance and Accuracy

After placing an order, customers will receive an electronic confirmation.

We reserve the right to review orders for payment verification, product availability, pricing errors, suspected fraud, or other legitimate fulfillment concerns.

If we are unable to fulfill an order, we will contact the customer and arrange an appropriate resolution, including a refund of any payment collected for an order we cancel.

Customers agree to provide accurate billing, shipping, and contact information and to notify us promptly if corrections are necessary.

7. Order Changes and Cancellations

At Marble & Mason, many of our products are manufactured or prepared specifically after an order is placed.

Customers have 24 hours from the time an order is placed to request a cancellation.

To request a cancellation, please contact us at marble.and.mason@gmail.com within 24 hours of placing your order. Include your order number and cancellation request.

After the 24-hour cancellation window has passed, the order enters production or preparation, and customer-requested cancellations can no longer be accepted.

This policy applies to standard catalog products and customized orders.

Approved cancellations will be refunded to the original payment method. Please allow additional processing time for the refund to appear, depending on your payment provider.

Requests to change an order's dimensions, materials, finishes, or other specifications should also be submitted within the initial 24-hour period. Changes are subject to confirmation and availability.

Important: The 24-hour cancellation period is separate from our Returns & Refunds Policy. Eligible standard catalog products may still qualify for a return after delivery under our 10-day return policy.

Nothing in this section limits cancellation, refund, or other remedies required by applicable law, including rights arising from certain shipping delays or our inability to fulfill an order as agreed.

8. Shipping and Delivery

Shipping availability, estimated fulfillment times, delivery methods, and applicable delivery conditions are governed by our Shipping Policy and the information presented during checkout.

Production and delivery estimates are provided in good faith but may be affected by manufacturing schedules, carrier operations, weather, transportation conditions, or other circumstances beyond our reasonable control.

If a significant delay affects your order, we will communicate available updates and any options required by applicable law.

Customers are responsible for providing a complete and accurate delivery address and for notifying us of any relevant delivery-access restrictions.

Large or heavy furniture may require specialized transportation, additional handling, or delivery coordination.

Please refer to our Shipping Policy for additional information.

9. Local White-Glove Delivery

Marble & Mason may offer local white-glove delivery for eligible products and destinations.

This service involves direct handling and delivery of the purchased item, with an opportunity to inspect its condition at delivery.

All products delivered through Marble & Mason's local white-glove delivery service are final sale and are not eligible for ordinary returns or exchanges.

Customers are encouraged to inspect their purchase at delivery and immediately report visible damage or concerns.

This restriction does not eliminate applicable rights or remedies relating to concealed damage, manufacturing defects, incorrectly supplied products, or other matters protected by law.

Additional details are provided in our Returns & Refunds Policy.

10. Returns, Refunds, and Exchanges

Eligible standard catalog products may be returned in accordance with our 10-day Returns & Refunds Policy.

To qualify for a standard return, merchandise must meet the condition, packaging, and authorization requirements stated in that policy.

Customers are responsible for ordinary return shipping and transportation costs, as described in the Returns & Refunds Policy.

Customized products, local white-glove-delivered items, sale items, and gift cards are subject to the final-sale exclusions described in that policy, except where applicable law provides otherwise.

We do not currently offer direct exchanges.

For complete details, please review the Returns & Refunds Policy available on our website.

11. Product Safety, Installation, and Handling

Marble & Mason products must be used, handled, and installed in accordance with their intended purpose and any applicable product-specific instructions.

Natural-stone furniture and decorative pieces may be heavy and require appropriate lifting, support, placement, or professional assistance.

Lighting products must be installed in accordance with applicable electrical codes and manufacturer instructions. Professional installation by a qualified electrician is recommended and may be required.

Customers should verify that the intended installation location, mounting surfaces, and supporting structures are suitable for the product.

Furniture requiring anchoring or other safety measures should be secured according to its product-specific instructions.

Improper installation, unsafe handling, misuse, or unauthorized modifications may create risks of injury or property damage.

These precautions do not replace any mandatory product warnings, installation instructions, or safety information supplied with an individual product.

Additional guidance may be provided through our Product Safety & Installation information.

12. Product Care and Maintenance

Natural stone and other specialty materials require appropriate care to preserve their appearance and condition.

Customers should follow the care instructions provided with their products.

Unless otherwise specified for a particular material, we generally recommend gentle cleaning with a soft, damp cloth and avoiding harsh or acidic cleaning products.

Certain natural stones may be sensitive to moisture, staining, heat, acidic substances, or abrasive cleaning methods.

Normal wear, damage caused by misuse, and damage resulting from improper care are distinct from manufacturing defects.

Product-specific care instructions take precedence over general recommendations.

13. Website Information and Availability

We make reasonable efforts to maintain accurate and current information on our website.

Occasionally, descriptions, pricing, availability, dimensions, or other information may contain errors.

We reserve the right to correct errors and update information, subject to applicable consumer protection laws and existing purchase obligations.

If an error materially affects an order, we will contact the customer regarding the appropriate next steps.

14. Third-Party Services and Links

Our website may provide access to third-party services, including payment providers, financing services, delivery partners, and external websites.

These services may be subject to their own terms, conditions, and privacy policies.

Marble & Mason does not control the independent practices or decisions of third-party providers.

Nothing in this section limits our responsibilities to customers under applicable law.

15. Intellectual Property

The Marble & Mason name, branding, website design, written content, and other materials displayed on our website are owned by Marble & Mason or used with permission from their respective owners.

These materials may not be copied, reproduced, distributed, or used for commercial purposes without the appropriate authorization, except as permitted by law.

16. Customer Communications and Submissions

Customers may contact us with questions, feedback, product inquiries, or other communications.

You agree not to submit unlawful, fraudulent, threatening, abusive, or otherwise prohibited content through our website or communication channels.

We may use customer communications as reasonably necessary to respond to inquiries, provide services, resolve disputes, and improve our operations, subject to our Privacy Policy.

We will not treat private customer communications as unrestricted permission to publish personal information or creative materials.

17. Privacy and Personal Information

Our collection, use, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable privacy laws.

Please review the Privacy Policy available on our website for additional information.

18. Disclaimer and Limitation of Liability

We strive to provide accurate product information, quality merchandise, and reliable customer service.

However, website access and availability may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Marble & Mason is not responsible for indirect or consequential losses arising from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability, warranties, consumer rights, or remedies that cannot lawfully be excluded or limited.

In particular, these Terms do not remove applicable rights relating to defective merchandise, product safety, misrepresentation, or other legally protected matters.

19. Governing Law

These Terms of Service are governed by the applicable laws of the State of Florida and the United States, without limiting any mandatory consumer protections that may apply under other applicable laws.