Shipping policy

Shipping & Delivery Policy

At Marble & Mason, we take care in preparing and delivering each piece. From carefully selected natural-stone furniture to lighting and decorative accessories, our goal is to ensure that every order arrives safely and in excellent condition.

Shipping Destinations

Marble & Mason offers complimentary shipping to eligible addresses within the contiguous 48 United States.

At this time, we do not offer shipping to Alaska, Hawaii, US territories, or international destinations.

Processing & Production Times

Many Marble & Mason products are manufactured or prepared after an order is placed.

Production and processing times vary depending on the product, material, and manufacturing requirements. Estimated lead times are provided in applicable product listings or communicated during the ordering process.

Please note that production time and transportation time may vary. Delivery estimates are not guaranteed arrival dates.

Shipping & Freight Delivery

Shipping methods are selected according to the size, weight, and handling requirements of each product.

Smaller accessories and lighting products may be shipped through standard parcel carriers.

Larger furniture and natural-stone pieces may require specialized freight transportation to ensure safe handling.

Where additional delivery arrangements are necessary, our team will communicate the relevant details before fulfillment.

Any additional charges not included in the original purchase price will require the customer's agreement before they are incurred.

Local Delivery

Marble & Mason may offer local delivery or white-glove delivery services in select areas.

Availability and delivery arrangements will be confirmed directly with the customer.

Please note that items delivered through our local white-glove delivery service are final sale for ordinary returns, as outlined in our Returns & Refunds Policy. This does not limit applicable rights relating to damaged, defective, or incorrect merchandise.

Delivery Information

Customers are responsible for providing accurate shipping information, including the delivery address, contact details, and any relevant property-access restrictions.

For large furniture deliveries, additional coordination may be necessary.

Please ensure that doorways, hallways, elevators, and intended installation areas can accommodate the dimensions of the purchased item.

Damaged or Incorrect Deliveries

We encourage customers to inspect their orders upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at marble.and.mason@gmail.com.

Include your order number, a description of the issue, and photographs of the item and packaging when available.

Our team will review the situation and work toward an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

Shipping Delays

Although we make every effort to fulfill orders within the estimated timeframe, delays may occasionally occur due to manufacturing schedules, transportation conditions, weather, or other circumstances.

If a significant delay affects your order, we will communicate available updates and provide any cancellation or refund options required by applicable law.

Order Cancellations

Customers may request an order cancellation within 24 hours of placing their order.

After this period, production or preparation begins, and customer-requested cancellations are generally no longer accepted, except where required by applicable law.

Please refer to our Terms of Service for additional information.