Refund policy

Returns & Refunds Policy

At Marble & Mason, we take pride in the craftsmanship and quality of our collections. We understand that purchasing furniture, lighting, and decorative objects is an important decision, and we want you to feel confident in your purchase.

Returns

We offer a 10-day return policy for eligible standard catalog products. You have 10 days from the date your order is delivered to request a return.

To qualify for a return, your item must be:

Unused, uninstalled, and unaltered.
In its original condition, free from damage or signs of use.
Returned with its original packaging and protective materials, where provided.
Accompanied by proof of purchase.

Standard catalog products remain eligible for returns even when manufactured after an order is placed, provided they meet the conditions above and are not otherwise designated final sale.

To request a return, please contact marble.and.mason@gmail.com with your order number and reason for return.

Returns must be approved before merchandise is sent back. Unauthorized returns will not be accepted.

Return Shipping & Transportation

Customers are responsible for return shipping and transportation costs for standard returns.

Shipped orders: Once your return is approved, we will provide return instructions and, when applicable, a return shipping label. Any return shipping charges or deductions will be communicated before the return is arranged.
Local pickup orders: Items collected through local pickup must be returned through an approved local drop-off arrangement.
Large furniture and freight deliveries: Returns may require specialized transportation or freight services. Customers are responsible for the associated return transportation costs, which can vary depending on the item's size, weight, and destination.

Any original shipping or delivery fees paid by the customer are non-refundable unless otherwise required by law or the return results from an error on our part.

Local White-Glove Delivery — Final Sale

All products delivered through Marble & Mason's local white-glove delivery service are considered final sale and are not eligible for standard returns or exchanges.

Our white-glove delivery service includes personal handling and inspection of each piece to help ensure that your purchase arrives in pristine condition.

We encourage customers to carefully inspect their items at the time of delivery and notify our delivery team immediately of any visible damage or concerns.

Once delivery is completed, white-glove-delivered items cannot be returned due to a change of mind, personal preference, or other reasons unrelated to a product defect or fulfillment error.

This final-sale policy does not limit applicable rights or remedies for concealed damage, manufacturing defects, or incorrectly supplied merchandise.

Customized & Other Final-Sale Items

Customized products are considered final sale and are not eligible for standard returns or exchanges.

This includes products manufactured or modified to customer-requested specifications outside the standard options offered in our product listings, such as custom dimensions, materials, finishes, or other personalized details.

A standard catalog product manufactured after an order is placed is not automatically considered a customized product.

Sale items and gift cards are also final sale, except where otherwise required by applicable law.

These exclusions do not limit applicable rights or remedies for damaged, defective, or incorrectly supplied merchandise.

Natural Stone Variations

Marble & Mason products are crafted from natural materials, including marble, travertine, limestone, quartzite, and onyx.

Variations in color, veining, mineral composition, texture, and pattern are inherent characteristics of natural stone. These differences make each piece unique and are not, by themselves, considered manufacturing defects.

However, genuine damage, structural defects, or significant discrepancies from the purchased product should be reported to our team for review.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or incorrect.

Email marble.and.mason@gmail.com with your order number, a description of the issue, and photographs of the product and packaging, when available.

Our team will review the situation and work with you toward an appropriate resolution.

Customers will not be responsible for reasonable return shipping costs when a return is required because of a confirmed defect, shipping damage, or an error on our part.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please contact us to discuss returning your eligible original purchase and placing a new order.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, less any previously disclosed applicable return shipping charges.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact marble.and.mason@gmail.com.