Privacy policy

Privacy Policy

Last updated: October 20, 2026

This Privacy Policy describes how Marble & Mason ("we," "us," or "our") collects, uses, and discloses personal information when you visit our website at marbleandmason.com (the "Site"), make a purchase, use our services, or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy to understand how we handle your personal information and the choices available to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information necessary to operate our online store, fulfill orders, communicate with customers, provide customer support, improve our Services, and comply with applicable legal obligations.

The information collected depends on how you interact with Marble & Mason.

Personal Information We Collect

Information You Provide Directly

When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect:

Your name, email address, telephone number, and mailing address.
Billing and shipping information.
Order details, purchase history, and payment confirmation.
Customer account information, where applicable.
Information submitted through contact forms or customer service communications.
Marketing preferences and subscription information.

Payment information is processed through Shopify and our authorized payment providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

IP address and approximate location.
Browser and device information.
Pages visited and interactions with our website.
Shopping activity and website usage information.

This information helps us operate our website, understand customer activity, improve functionality, and maintain security.

Information from Third Parties

We may receive information from service providers that support our business, including Shopify, payment processors, shipping providers, fulfillment partners, and other authorized service providers.

How We Use Your Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

To process purchases, verify payments, coordinate manufacturing and fulfillment, arrange shipping and delivery, provide order updates, and manage returns or refunds.

Customer Communication

To respond to inquiries, provide assistance, resolve order-related issues, and communicate important information about purchases or our Services.

Marketing and Promotions

To send newsletters, product updates, and promotional communications to customers who have subscribed or where otherwise permitted by applicable law.

We may also use advertising and analytics services to better understand customer interests and improve our marketing activities. Any additional advertising technologies introduced in the future will be subject to applicable privacy requirements.

Security and Fraud Prevention

To detect suspicious transactions, prevent unauthorized activity, protect customer information, and maintain the security of our website and Services.

Website Improvement

To analyze website performance, improve navigation and functionality, and better understand how visitors interact with Marble & Mason.

Legal Compliance

To comply with applicable laws, maintain necessary business records, respond to lawful requests, and protect our legal rights.

Cookies and Tracking Technologies

Marble & Mason uses cookies and similar technologies to support website functionality, remember preferences, understand website activity, and improve the shopping experience.

Some cookies are necessary for our website to function properly, including those supporting shopping carts, checkout, and account features.

Other cookies may support analytics or advertising, depending on the services enabled on our website.

You can manage certain cookie preferences through your browser settings and any privacy controls made available on our website.

For additional information about Shopify's use of cookies, visit:

https://www.shopify.com/legal/cookies

Where supported by our configured privacy tools and required by applicable law, we recognize applicable privacy preference signals, including Global Privacy Control (GPC).

How We Disclose Personal Information

We may disclose personal information to trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

Shopify: Our ecommerce platform and associated services.
Payment providers: To securely process purchases and refunds.
Manufacturing and fulfillment partners: To prepare and fulfill customer orders.
Shipping and delivery providers: To coordinate transportation and delivery.
Technology and analytics providers: To maintain, support, and improve our website.
Marketing service providers: To support communications and advertising activities where applicable.
Legal and regulatory authorities: When disclosure is required by law.

We may also disclose information when you direct or consent to a disclosure, or when reasonably necessary to protect our business, customers, and legal rights.

Certain disclosures for targeted advertising may be considered a "sale" or "sharing" of personal information under applicable privacy laws, even when no money is exchanged for that information. Where applicable, we will provide the required privacy notices and choices.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These services operate under their own privacy policies and terms. Marble & Mason is not responsible for the privacy practices or content of websites we do not control.

We encourage customers to review the privacy policies of third-party services before providing personal information.

Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to Marble & Mason, please contact us so that we can review and address the request.

Security and Retention of Personal Information

We take reasonable measures to protect personal information and use established service providers to support secure transactions and website operations.

However, no online system or method of electronic transmission can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Access: Request information about the personal data we maintain.
Correction: Request corrections to inaccurate personal information.
Deletion: Request deletion of eligible personal information.
Portability: Request a copy of certain personal information.
Restriction: Request limitations on certain uses of your information.
Withdrawal of consent: Withdraw consent where our processing relies on it.
Opt-out: Opt out of certain marketing communications or data uses where applicable.
Appeal: Appeal certain decisions regarding privacy requests where required by law.

These rights may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, please contact us using the information provided below. We may request reasonable verification of your identity before processing certain requests.

We will not unlawfully discriminate against customers for exercising their privacy rights.

Marketing Communications

Customers who subscribe to Marble & Mason's newsletter may receive updates about new collections, products, and other brand communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional emails related to orders, payments, or customer service.

International Visitors

Although Marble & Mason primarily serves customers in the United States, individuals from other countries may access our website.

Personal information may be processed or stored in countries other than the visitor's country of residence through Shopify and our authorized service providers.

Where applicable, international transfers will be handled in accordance with relevant data protection requirements.